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Frequently asked questions


Do you have any case studies of successful online stores?
We have case studies available upon request of successful web store projects. Please contact our team today and we can talk you through the options available on 01245 382600

Could we tie a webshop in with merchandise for our staff to access a portal for ordering too?
We can incorporate our merchandise schemes with our ecommerce stores which offers excellent value for money and cost savings through consolidated buying. 

Could we have a online store which matches our brand guidelines?
Yes, we have our own development team which can tailor webshops to have whatever look and feel you require.

How many products could I have on my online store?
Our team would guide you through the process of selecting the right products for your audience and the right quantities based on retail trends with our experience.

How do I set up an online store? 
Contact our team today and we can talk you through the process and what is required on 01245 382600

Do I need to register to place an order?
Yes, you will need to register by entering a username and password before you can proceed to purchase.

How do I order Webshop merchandise?
Please note this webshop is for demo purposes only. On our standard webshops, where once you have made your product choices, placed your order online using the webshop, it is linked to the Global Iris secure epayments system.

How long will it take to receive my order?
All our orders are dealt with on a daily basis so turnaround for UK delivery is usually 2-4 days, however international can take up to 28 days. At peak times such as Christmas, deliveries may take a day or 2 longer.

What payment methods do you accept?
We accept all major credit cards using the Global Iris secure online payment system i.e. Mastercard, Visa, Maestro or you can pay securely via PayPal.

My question isn't listed here - can you help me?
Please feel free to call us anytime on +44 (0)1245 382600 or email us at [email protected] with your query and we will be glad to assist you.